Our Services

Our Services

Remote Email Support Plans

Get Expert Email Help, Wherever You Are Instantly.

Comprehensive Remote Support for Email Systems

Managing your email infrastructure requires more than a basic setup — it demands consistent monitoring, real-time troubleshooting, and a proactive approach to avoid disruptions. Our Remote Email Support Plans are designed to deliver expert assistance whenever and wherever you need it. Whether you’re running a business, managing a team, or using email professionally, our tailored support ensures your email ecosystem stays secure, efficient, and fully functional.

What Our Remote Support Covers

We offer a full suite of support services under one roof, managed by email specialists who are ready to resolve issues remotely via secure sessions and 24/7 ticket systems.

Configuration & Setup Assistance

Whether you’re onboarding new accounts or setting up custom domains, we’ll configure your email clients, hosting environments, or email platforms such as Google Workspace or Microsoft 365.

SMTP/IMAP/POP3 setup and testing

Initial email client configuration (Outlook, Thunderbird, Apple Mail, etc.)

Secure access setup for multiple devices

Real-Time Troubleshooting & Diagnostics

Facing send/receive failures, bounce-back errors, or delivery issues? We diagnose and fix these issues quickly and efficiently via remote access tools or guided sessions.

SMTP errors
IMAP/POP fetch failures
Delayed or dropped emails

Email not syncing across devices

DNS & Authentication Protocol Checks

We make sure your domain’s email setup is secure and reputable using proper DNS records
SPF, DKIM, and DMARC configuration
MX records correction
Resolving SPF soft fails or misalignments
DNS propagation monitoring

Email Security & Spam Protection

We help keep your inbox and sender reputation clean

Spam filtering rules setup

Blacklist monitoring and removal
Advanced email encryption setup
Anti-phishing and malware protection

Flexible Plans for Every Need

We offer various support tiers to suit your needs from one-time fixes to monthly maintenance plans.

Flexible Plans for Every Need

Secure remote session with email technician
Ideal for single issues like bounce-back error or mail setup
Issue-specific troubleshooting (up to 60 minutes)  

Monthly Remote Support Plan

Unlimited ticket-based support
2–4 remote sessions/month
24-hour response SLA

Unlimited ticket-based support

Custom rule-based filtering and troubleshooting

Business Premium Plan

All Monthly Plan benefits

Priority response SLA (4-hour)

Dedicated account manager

Google Workspace or Microsoft 365 admin support

Weekly performance checks

Why Choose Our
Remote Email Support?

Global Coverage

No matter where you are, our technicians can support you securely 100% remotely.

Fast Turnaround

Most issues are resolved within the first session. For complex cases, our SLA ensures prioritized response.

Privacy & Security First

All remote sessions are conducted using encrypted channels. We never store credentials or access logs.

 

Proactive Monitoring
(on select plans)

We offer optional proactive monitoring for your email environment, ensuring issues are resolved before they impact you.